We at RCGroups.info want you to be confident in every purchase. If you need to return an item, our Return Policy is designed to make the process straightforward.
Return Window
You may return items within 15 days of receiving your order. After this period, returns may not be accepted unless covered by warranty.
Return Conditions
To qualify for a return:
The product must be unused, undamaged, and in its original condition.
Packaging, tags, manuals, and accessories must be intact.
Proof of purchase (invoice or order confirmation) is required.
Non-Returnable Items
Custom-made or personalized products.
Digital/downloadable goods.
Clearance and final sale items.
How to Initiate a Return
Email [info@rcgroups.info
] with your order number and reason for return.
Our team will guide you through the return process and provide shipping instructions.
Once we receive the returned product, it will undergo inspection before approval.
Return Shipping
Customers are responsible for return shipping costs, unless the return is due to an error on our part (defective or wrong item shipped).
We recommend using a trackable shipping method to avoid lost packages.
Refunds & Exchanges
Approved returns may be eligible for a full refund, store credit, or product exchange.
Refunds will be processed to the original payment method within 7–10 business days after inspection.
Damaged or Incorrect Items
If you receive a defective or incorrect item, please contact us within 48 hours of delivery. We will cover the return shipping costs and send a replacement or issue a refund.