At RCGroups.info , customer satisfaction is our priority. If you are not completely satisfied with your purchase, our Refund Policy is designed to make the process simple and transparent.
Eligibility for Refunds
Refund requests must be made within 7 days of receiving your order.
The item must be unused, undamaged, and in its original packaging.
Digital products, customized orders, and final sale items may not be eligible for refunds unless they arrive defective or incorrect.
Refund Process
Contact our support team at [info@rcgroups.info
] with your order details and reason for the refund request.
Once approved, you will be given instructions for returning the product (if applicable).
After inspection of the returned item, your refund will be processed to your original payment method within 7–10 business days.
Partial Refunds
In some cases, only partial refunds may be granted, such as:
Items returned with missing components or damaged packaging.
Products that show signs of use not caused by shipping or manufacturing defects.
Non-Refundable Items
Gift cards, promotional items, and downloadable software/services.
Products purchased during clearance or special sales, unless defective.
Late or Missing Refunds
If you have not received your refund after 10 business days, check with your bank or payment provider. If the issue persists, contact us so we can investigate further.
Exceptions
We reserve the right to refuse refunds for items that do not meet our eligibility criteria.
This policy ensures fairness and transparency for both our customers and business operations.